products

FAQs

Keep up to date with our frequently asked questions

Common Questions & Product Info

You can rest easy knowing all of our products are genuine but nevertheless you are able to check each product by scanning the QR code on the box to verify authenticity.

 

Nothing is better than fresh air in you lungs but the Public Health Agency of the United Kingdom stated that electronic cigarettes can reduce 95% of the harm caused by traditional cigarettes.

Our products comply with the most stringent French AFNOR standard in the industry. We have been committed to providing consumers with a quality products, please rest assured.

However, as with any disposable vape product, they should be used responsibly and kept out of reach of children, and not to be used by or around individuals who are pregnant or have respiratory issues.

A study has dropped and has found that vaping is NOT a gateway to smoking.

The study found that “there is no sign that e-cigarettes and other alternative nicotine delivery products promote smoking.”

https://www.qmul.ac.uk/wiph/news/latest-news/items/e-cigarettes-are-not-a-gateway-into-smoking.html?fbclid=IwAR00kAwnCg3OqkcKZ2jUtFtBcQx4KYrk6VPErHqrRXCMj9eLfy41I_kIMiQ

We offer a range of disposable vapes from various reputable brands such as IGET, HQD, GUNNPOD and WAKA (RELX)

Yes, we offer wholesale/bulk ordering options for our products. These are in bundles of 10pcs, 20pcs, 30pcs, 40pcs, 50pcs or 100pcs.

The disposable e cig is a non-reusable, all-in-one vape device. It comes ready to vape and is thrown away once it runs out of charge or e-liquid. It doesnt need to be refilled, either by refilling the e-liquid in the clearomizer, or by changing the tank. When a disposable vape runs out of liquid, you can throw it out as well as begin a brand-new one.

To ensure you get the most out of your disposable vape, there are a few things you can do to help prolong its lifespan:

      1. Store your vape in a cool, dry place, away from direct sunlight and heat sources.
      2. Avoid leaving your vape unused for an extended period of time, as this can cause the battery to degrade and reduce its performance.
      3. Do not expose your vape to water or other liquids.
      4. Keep the mouthpiece clean by wiping it with a clean cloth or tissue. Do not attempt to remove the mouthpiece or disassemble the device, as it is designed to be disposable and not meant to be taken apart.
      5. Dispose of your vape responsibly and according to local regulations, as it contains a battery and other electronic components that can be harmful to the environment if not properly disposed of.

By following these simple steps, you can help ensure that your vape delivers the best possible experience and lasts for as long as possible.

To know when your IGET Disposable vape is finished, you can look out for a flashing blue light indicator. This means that the battery has run out and the device needs to be disposed of. If you continue to use the device beyond this point, you may experience a burnt taste or a decrease in vapor production. It is important to dispose of your disposable vape responsibly once it has reached the end of its life to avoid any potential hazards or environmental damage.

In Australia, it is recommended to dispose of a vape containing a lithium-ion battery at a designated battery recycling center or collection point. Some local councils also have collection services for hazardous waste, including lithium-ion batteries. It is important to never dispose of these batteries in regular household waste or in water, as they can cause environmental harm and pose a safety risk.

At the moment, we are unsure of the potential changes that may occur with regards to the sale of vapes or when these changes will be taking place. However, we are continuing to operate as normal and will keep our customers updated if there are any changes to our services.

We only accept payments of Bank Transfer

Sorry, we no longer have store pickup available, all orders are now postage only.

You can contact us via email at sales@sydneyvapelife.com or through our website’s contact form here. We will respond to your inquiry as soon as possible.

Shipping and Returns

If a disposable vape is leaking, unfortunately, there is not much that can be done to fix it as they are designed to be disposed of once the e-liquid has run out. So, we suggest contacting our support email as soon as possible, make sure to include your order number and a clear image and/or video of the leak, for a possible replacement or refund.

 

If the shipping is unsuccessful due to any reason except for an incorrect address provided by the customer during checkout, we will provide a full refund or replacement. However, please note that we are not responsible for lost or stolen packages once they have been confirmed as delivered by the carrier. If you have any issues with your shipment, please contact us as soon as possible so we can assist you in resolving the issue

If you receive a faulty or damaged product, please contact us within 7 days of receiving your order and we will arrange for a replacement or refund. You can refer to our return policy here

Currently we only ship to Australia, and all orders are delivered via Australia Post to any Australia Post delivery locations.

Shipping typically takes between 1 – 6 business days, although it may take longer depending on your location. Standard and Express shipping options are both available. If you would like to take advantage of the free shipping on orders over $220, please choose the free express shipping option while checking out. We post everyday from Monday to Saturday.

Yes, we will email you your tracking information once your order has been shipped so you can monitor its progress. And you can also view your specific orders tracking number here: tracking

Yes, simply reply to the order confirmation email before your order is shipped and we’ll cancel your order for you.

The legislation at the moment is only regarding importing vapes, there is nothing regarding buying or selling them domestically yet so you are free to purchase until the new legislation passes. If anything happens to your order, we got you covered!